• Cisco Unity Call Handler Transfer To Extension Not Working
• Allow Only Management Of System Call Handler Unity Connection System

Lab 20: Cisco Unity Connection Auto Attendants Lab OverviewCisco Unity Connection provides advanced automated callrouting and directory services using call handlers and routing rules. In thislab, you will create a call handler (sometimes referred to as Auto Attendants)with sub-menus to route calls to the proper mailboxes.

Note: Do not use Google Chrome as yourWeb Browser in this lab; use Firefox or Internet Explorer. Task 1: Log In to the CUCM AdministrativeInterfaceIn this task, you will log in to the AdministrativeInterface on the CUCM Publisher. Both Student 1 and Student 2 will completevarious sections of this exercise simultaneously.DeviceAddressCisco Unified Communications Manager1 and Student 2: refer to Lab 1 for accessinstructions to Remote Labs if you are not currently logged into the remotelabs environment.Task 2: Log In to the CUCx AdministrativeInterfacesIn this task, you will log in to the AdministrativeInterface on the CUCx Servers. Both Student 1 and Student 2 will completevarious sections of this exercise simultaneously.DeviceAddressCisco Unity Connection PublisherUnity Connection Subscriber1 and Student 2: refer to Lab 1 for accessinstructions to Remote Labs if you are not currently logged into the remotelabs environment.Task 3: Configure Unity Connection Call HandlersIn this task, you will configure Call Handlers forthree departments. Call handlers receive inbound calls and provide variouscapabilities including messaging, call routing, greetings, and other features.Student 1 and Student 2: click CallManagement System Call Handlers. Click Find.Notice the default Call Handlers.

Click Add New.Student 1: using the table below, configure the NewSales Call Handler. Once you have entered all the necessary settings, click Save.ParameterValueDisplay NameSalesExtension18301Student 2: using the table below, configure the NewSupport Call Handler. Once you have entered all the necessary settings, click Save.ParameterValueDisplay NameSupportExtension18302Student 1: click Call Management System Call Handlers. Click Add New.Student 1: using the table below, configure the NewProject Management Call Handler. Once you have entered all the necessarysettings, click Save.ParameterValueDisplay NameProject ManagementExtension18303Student 2: click Call Management SystemCall Handlers. Click Add New.Student 2: using the table below, configure the New GKMain Call Handler. Once you have entered all the necessary settings, click Save.ParameterValueDisplay NameGK Main Auto AttendantExtension18300Student 1 and Student 2: from the GK Main AutoAttendant, navigate to Edit Caller Input.Student2: from the Caller Input page, notice the various settings on the keys.

Thecurrent Action and Target for the. key are set to Send caller to and Sign-in.

Dial.18300 from your CIPC Softphone and press the. key. Was your call sent to the Voicemail Sign-In Prompt?Student1: click the hyperlink for Key 1.Student1: click the radio button for Call Handler and selectthe Sales Call Handler from the drop-down menu. Click Save.Student 2: click the hyperlink for Key 2.Student2: click the radio button for Call Handler and selectthe Support Call Handler from the drop-down menu. ClickSave.Student 1: click the hyperlink for Key 3.Student1: click the radio button for Call Handler and selectthe Project Management Call Handler from the drop-downmenu.

Click Save.Student 1 and Student 2: from the Caller Input page,notice the changes on the 1, 2, and 3 key Action and Target. Using your CIPCSoftphone, dial.18300 and, during the greeting, pressthe 1 key and notice that you are sent to the Salescall handler and greeting. Hang up then dial.18300again and, this time, press the 2 key. Notice you havereached the Support greeting instead. Note: You have not recorded formalgreetings yet for the Auto Attendant.

When you dial in you will hear “Sorry GKMain Auto Attendant is unavailable,” during the playback of this greeting, youcan enter options 1, 2, or 3 based on the key mappings you have configuredabove. You will record formal greetings for this Auto Attendant in a laterstep.Student1: from your CIPC Softphone, dial.18320. Whenprompted, press 4 for a directory of extensions. Whenprompted to spell the last name, dial 2783673 (Bruford)then press #. Notice that the annunciator recognizes BillBruford. Press # to be transferred to Bill Bruford.Notice that the call is sent to the Bill Bruford telephone.Student2: from your CIPC Softphone, dial.18320.

Cisco Unity Call Handler Transfer To Extension Not Working

Whenprompted, press 4 for a directory of extensions. Whenprompted to spell the last name, dial 94483 (White)then press #. Notice that the annunciator recognizes AlanWhite. Press # to be transferred to Alan White. Noticethat the call is sent to the Alan White telephone. Task 4: Configure the Greetings Administrator andAuto Attendant OwnershipUnity Connection provides the ability to recordgreetings for other mailboxes and call handlers. Configuring the GreetingsAdministrator will allow specified users to dial into the Unity Connectionsystem and record greetings for mailboxes or call handlers, as well as changethe greetings settings.

For instance, a user can dial in and change the GK MainAuto Attendant greeting, as well as change the greeting to the AlternateGreeting. This is useful during bad weather conditions when the office isclosed on short notice.

Allow Only Management Of System Call Handler Unity Connection System

In this lab, you will configure the routing rules toallow access to the greetings administrator, as well as record greetings forthe Call Handlers created in the previous task of the lab.Student1: navigate to Call Management Call Routing Forwarded Routing Rules and click Add New.Student1: using the table below, configure a new Forwarded Routing Rule. Once you haveentered all the necessary settings, click Save.ParameterValueDisplay NameGreetings AdministratorConversationGreetings AdministratorExtension18310Student1: from the new Routing Rule, scroll down to the Routing Rule Conditionssection and click Add New. Using the table below,configure the Routing Rule Conditions.

. Create a hunt pilot as you would normally (example 6000). Populate the hunt forward settings, for example 5000. Create a dummy phone with the DN 5000. When I say dummy phone, just fabricate a MAC address like 00AAAAAAAAAA1, do not worry about it not registering, we are only interested in its call forward all settings anyway. On the dummy phone, extension 5000, set Call forward all to go to voice mail (by ticking the box). Create a user in CUC that has extension 5000, the email address that is part of this could potentially be a distribution list.

I agree this is not a very sexy solution, particularly because of the dummy phone and because voice mail extension does not match the hunt pilot extension it could make things confusing for users. Having said that, this particular method works well in cases where there is a requirement that the line group members get voice mail notifications for hunt group overflow. This can easily be achieved by giving all phones or device profile that are part of the huntgroup a second extension with, in this case, the DN 5000.